SERVICE REQUEST

  1. Download the PDf File below
  2. Print it and fill it out
  3. Sign it and send it in with your repair to the address on the form


IMPORTANT: 
Please make sure your name, address and phone number is correct on form


Fit issue


Cord/Socket issue

  

Distortion/buzzing


A few other things:
Do not send units with hard shelled tour case

Cords are not needed for repairs

If you are having an issue with monitors cutting in and out or not functioning at all try swapping your cord around and test to make sure it is not the cord 

If there is an issue with only one monitor, you can send in only that monitor...we do not need your cord
 

When we receive your repair you will be emailed to notify you that they are in house and in process.
There are no turn times for repairs and are done in the order received...we know you need them for your gigs
so will get to them as quickly as alien possible.

Warranty information is at http://alienears.com/Common/Warranty

  • Note: If you are returning a wireless unit for repair please call first

     

Click here to download

 

Right click and save file
some may be able to click the link and open the pdf in another window