Monitor / Product Questions

 

Which Monitor is for me?

Well now that's the $64,000 question is'nt it!

There is a lot to tell here

AE2- entry level - well balanced monitor AE3 - Dual low with a full range crossed over extends the low end for more punch AFR3 (proprietary) - Full range triple has great clarity and is a great choice for just about everyone. G8 - Like a AFR3 in clarity but with an extra low end for some ummph... G12 (proprietary) - An amazing sounding monitor with tons of clarity and a fat low end (anyone can go into this monitor...period) G16 - In your face loud and proud flagship! Low end and clarity abound...sonic nirvana.

Drummer and Bass players will need at least a dual low end monitor AE3 - G8 - G12 , a G16 would be the choice for you! Remember when you are custom molded you get isolation...so you start doing a studio mix for your live mix....kick drum and bass and possibly a full mix...the monitors below offer a little more in the low end to handle it.

Keyboardist are tricky - If you are at church playing mostly string/pad/piano/organ sounds then AFR3 - G12 - G16. If you are currently playing with old moogs, mellotron and arp synths with Emerson Lake and Palmer...Yes or Genesis then AE3 - AFR3 - G8 - G12 - G16

Vocalist - AFR3-G12-G16 (AE2 if you're broke...which we know most singers are...not stereo typing...well a little)

Guitarist - again a little tricky - if you are playing an SG thru a Marshall stack drop D and thrashing your head around (I dont know how you do it...my neck hurts from watching you) then possibly the AE3 - clarity wise the AFR3 will make your guitar jump out...the G8 would be a good choice but if you're singing I suggest the G12 or G16.Guitarist doing more of a variety of sounds - AFR3 -G8 - G12 (the one I suggest most)

Violin/fiddle/other - The AFR3 is a great monitor and our biggest seller. If you're needing more low end then the G8-G12 or G16 depending on how crazy you want to get!

NOTE: Throwing vocals into this dynamic can change some of the monitors selections...feel free to call or contact us and we can steer you in the right direction.

 

What is considered a standard/custom color?

A standard color is any color from the color picker on checkout.
You can see standard colors here > http://www.alienears.com/color-samples

Sparkles added to a standard color is $15 for both (free with custom color.)

Different color faceplates are considered a custom color (free with custom color)

Custom Color: We get this a lot "I don't see your custom color chart" that is because we do not have one...with Alien Ears custom actually means custom!

If you want Clear with gold sparkles and a transparent ice blue faceplate (the part everyone see when they are in your ears) then simply put it in the custom color box at check out. "You name it" color means we create and pour custom colors for you

Custom faceplates (ie carbon fiber,wood) are $50 for the pair

We have created 10's of thousands of monitors over our 10+ years in business and have made every color you can imagine

If you have any other questions...open a support ticket or call us

Do I want ambient ports / vents?

Ambient ports / vents are basically a tube that leads from the outside of the monitor down the canal to your ear drums.

We now insert a special filter in the tube so you can retain some low end.

The Good:

  • allows outside ambient sound in so you don't feel so isolated
  • you can hear request from the audience etc

The Bad:

  • an ambient vent can only fit in an AE1 and a AE2 model due to size constraints
  • when you open the port you will lose low end, i repeat you will lose low end!
  • even with our special filter in the ambient tube you will still lose a good amount of low end

The Solution:

personally I use an ambient mic that I roll back into my personal system which allows me to hear everything perfectly. You can use just about any mic because you are using it to monitor the room sound and you don't need a high quality mic...a pzm is nice because of its pickup pattern.

Many of you play in places that already have ambient mics installed in the rooms...seek out your soundman and ask him about it. I suggest bringing a starbucks coffee or some offering....so the lord of sound will speak to you....you know what I mean!

What ever you do please don't buy that $1100 "ambient" belt pack with a limiter and microphone in it.

 

Alien Ears Cases

We also have a water resistant foam lined tour case (dont go diving with it) that is available on our site.

Certain models will automatically receive the tour case or you can upgrade on checkout.

The standard case is a silver Alien Ears embossed triangular soft case or like generic case.

Please check individual models for details.

01
01
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What is the size of your cord?

Alien Ears proprietary cords are 64.5" from end to end and are a silver based twisted pair cord with over molded ends and jack.

Ends terminate in a two pin male to fit our sockets perfectly.

We currently offer them in Black and Clear

What db should I order / filtered musicians plugs?

As a rule of thumb most gigging musicians / soundmen order the 15db filters for stage or front of house use. 9db isn't always enough and 25db mutes almost as much as a solid plug The 15db seem to be the perfect middle ground. Protect your hearing....huh...I can't hear you...my ears are ringing.

Can I buy a single (mono) monitor?

Yes, we do not suggest using a single monitor in one ear because it can cause hearing damage overtime. 

The single monitors are listed under monitors.

What about your customer service?

We could easily hire 5 more people to help with answering phone calls and emails but it would raise the price of the monitors up to where the other companies are...for us it's all about getting working musicians like us into in ear monitors at a reasonable cost.

In the past we have struggled a bit with getting back to everyone because there are only 3 of us (2 on any given day) answering a huge amount of emails and phone calls.

We now have refined process by putting in a ticket system that helps us with not only tracking who contacted us and when...but the message is shared with all the Agents (Aja,Yolanda,Chuck and I) and put on a timer... so we can all jump in if needed!

We also have a FAQ's section (which is where you are now) that helps with simple questions

Phone calls that are not answered are now redirected to cell phones if we are all on other lines...so leave a message and we will get back to you or open a ticket and get a response even faster!

We also have a text only line

All this is on ou contact page

Wireless

What is Dual Diversity?

The AEW12 Dual Diversity antenna system makes the unit better with drop outs than a single antenna system

When your bodypack starts to receive a weaker signal from the transmitter...the body pack switches to the other antenna stopping the dreaded audio drop out!

We have used these units at gigs and found the transmission to be as good as other top of the line units

RUNNING THE SYSTEM

When I front the band I actually just take an aux send from the board and go into the left channel of the transmitter and set my body pack to mix which feeds the mono signal to both ears.

With the AEW12 you can have two separate mixes by running one aux to left and another to right (or any audio sources of course) then move the switch on the back of the transmitter to mix..this will make your body pack panning turn into to separate volume of those individual channels.

Can I have two separate mixes

Yes!

With the AEW12 you can have two separate mixes by running one aux to left and another to right (or any audio sources of course) then move the switch on the back of the transmitter to mix..this will make your body pack panning turn into to separate volume of those individual channels.

So technically you could by a AEW12 wireless system and then an extra body pack and run two mixes

The best way to get a true stereo individual mix is to buy an AEW12 unit for yourself of course.

Do you have an FCC id for the AEW12

YES we do!

We hold the FCC licence for our AEW12 unit in the USA

 

Monitor / Ear Care

Monitor care 101

MONITOR INSTRUCTIONS

see the goofy guy talking here> https://www.youtube.com/watch?v=Vj5a9rGqfoc

The following guide will help you get the most out of your new monitors!

  • You should always have a fast limiter inline!!! This will protect your hearing from excessive volume peaks and save your monitors from a sudden spike resulting in blown drivers
  • Always drop the cord behind your shirt if possible to avoid the cord being caught on anything
  • Always return your monitors back to their case when not in use

INSERTING MONITORS
Separate the left and right monitors. With your right hand, hold the right earpiece so that the cable points towards the ground. Now, pull up the pinna (outer ear) while inserting the canal tip of the earpiece into your ear canal. Slowly rotate the earpiece into place. The earpiece should almost seem to snap into place. The cord has a soft wire in the portion leading up to the ear piece. This allows you to manipulate the cord so that it bends up and over your ear similar to the ear-hook on a pair of eyeglasses. Tuck the cord around your ears.

Ways to care for and maintain monitors.

The following are a few simple guidelines that can greatly increase your listening enjoyment and the life span of your monitors.

  • Wipe the earpiece with a soft cloth after each use
  • Do not expose your monitors to temperature extremes (i.e. car dashboards in the summer)
  • Never immerse your monitors in water. Never attempt to clean the ear canals with water! · Prevent strong impacts to your monitors (i.e. dropping or sharp blows)
  • Always store your monitors in the provided case
  • Never use anything to probe into the sound bore of the monitor except your provided cleaning tool
  • Regularly check your monitors for earwax
  • To remove excess cerumen (earwax) from the end of the sound bores, carefully use your cleaning tool and insert it into the canal to clear wax away.

Do not use the cord to remove the monitor from your ear

This will damage the wire.

The outside should be clean only with a soap and water solution or rubbing alcohol. Keeping your monitors clean and in a safe environment will give you years of hearing satisfaction!

Detachable cord - do not remove cords after use 

This should only be done only when changing the cord out

HAPPY MONITORING!

Impressions

Can an audiologist use their own impression material?

Yes!

If you are going to an audiologist/ent for impressions then they may want to use their own impression materials which is perfectly fine.

Please take the audiologist take along sheet with you which you will find below (or go to http://www.alienears.com/impressions)

Note: Most audiologist are in kahoots with a competitor because they get paid a big percentage to push their product... so if you are going to an audiologist make sure that you can walk out the door with your impressions

We have had instances where the audiologist have told customers that they would send them in for the customer...only to send them to the competitor and weeks later try to charge them double of what Alien Ears cost.

99% of audiologist/ent's are honest caring hearing professionals but play it safe and ask.

Remember: All orders must be accompanied by a signed invoice/signature page that has been sent to your email address.

Print the file below for your Audiologist/ENT


Audiologist.pdf

Can I do my own impressions?

Yes you can!

90% of customers who we send kits to send us back usable impressions

Please watch the impression video A few times at http://www.youtube.com/watch?v=dwnRxz4rB5s
If you have questions call before you mix impression material!

Fact: we do receive impressions from audiologists/end that are not sufficient to produce monitors Somewhere in the neighborhood of 10%....but most are perfect.

Alien Ears is the only company that sends out high end impression kits for free!

see impression taking video at
http://www.youtube.com/watch?v=dwnRxz4rB5s

Impression taking instructons

PLEASE SEE WATCH THE VIDEO ON IMPRESSION TAKING

http://www.youtube.com/watch?v=dwnRxz4rB5s


BELOW IS THE OLD WRITTEN INSTRUCTION BUT WE SUGGEST WATCHING THE VIDEO

WARNING: Some audiologists warn against making your own ear impressions, particularly if you have any existing medical conditions. Although reports of injury or any health issues arising from making your own impressions are rare, if you have any concern about the condition or health of your ears or about your ability to make your own impressions, we recommend that you contact an audiologist to get your impressions made. We offer our impression kits as a convenience only and we will happily accept either the impressions you make using our kit or impressions you obtain from your audiologist. It is your choice.

Below are the old written instruction w pictures if needed for reference
(PRINT IS DEAD...WATCH VIDEO!)

Instructions For Making Your Impressions For
Custom Molds and Ear Plugs

Overview

Making your impressions is simple, fast and easy. You will place a small piece of foam down in the ear canal to stop the material from going where it shouldn't, then mix a two-part putty-like impression material, have a helper inject the material into the ear canal using a blunt, plastic tipped syringe, wait a few minutes, remove the impressions, pack them and mail them back to us, where our expert craftsmen will use your impressions to form your unique custom ear plugs, ear molds or custom earphones.

WARNING: Some audiologists warn against making your own ear impressions, particularly if you have any existing medical conditions. Although reports of injury or any health issues arising from making your own impressions are rare, if you have any concern about the condition or health of your ears or about your ability to make your own impressions, we recommend that you contact an audiologist to get your impressions made. We offer our impression kits as a convenience only and we will happily accept either the impressions you make using our kit or impressions you obtain from your audiologist. It is your choice.

STOP: Please see video and/or read through all the instructions carefully before beginning

Step 1: Check your supplies.

Before handling any materials in the kit make sure your hands are clean.

Your impression kit should contain all of the following:

  • Impression material; one packet for each mold or plug you intend to have made, plus one extra packet in case you botch one.
  • foam oto-stops
  • One plastic tipped syringe.
  • One bite block

Step 2: Read all the instructions.

Before doing anything else, read all of the instructions so that you can move quickly through the steps. Once you mix the two-part impression material, it will immediately begin to set up, so time is of the essence. Speaking of time, the temperature of the material dictates the setup time. The warmer the temperature of the material, the faster it sets up, so if the material is above 70 degrees Fahrenheit, put it into the refrigerator for an hour or more to cool it and thereby retard the speed at which the material will set up, giving you time to work with it. You can leave the material in the refrigerator indefinitely without harm.

Step 3: Insert the Foam Stops

Put the larger foam stop into the ear canal, checking to make sure it fits properly. The foam should fill the ear canal, but should not be difficult to insert. If the foam piece is too large, try the smaller one, or simply trim a bit off to make it smaller. Be sure not to dislodge the string from the foam. The string might be needed later to help remove the foam stop from the ear canal. (Do this next part yourself so that you can feel how deeply you are inserting the Q-tip) Use a Q-tip to gently nudge the foam stop down past the second bend in the ear canal. Have your helper look into your ear. When properly inserted,the foam stop should not be visible,or should be just barely visible, when your helper is looking directly into the ear canal. Be sure to leave the string hanging out of the ear. 

IMPORTANT:
WE NEED AN IMPRESSION OF YOUR CANALS AND BOWL OF THE EAR!

Step 4: Mix the Material (one ear at a time)

With the foam stop in the ear, prepare the two-part impression material for one ear. Using clean hands, remove all of the base (green) material from its container, and remove all of the hardener (white) from its container. knead the two blobs of material together in your fingers, working quickly, until the mass is a uniform color. Stop working the material after 15-20 seconds even if there are a few light streaks remaining. As long as the two parts are mostly combined the finished impressions will usually be fine, and continuing to work the material beyond 20 seconds could give you too little time to inject the material into the ear before it sets up.

Step 5: Put Mixed Material Into the Syringe

Remove the plunger from the syringe, place the kneaded material into the syringe and, using the plunger, push the material down into the tip until it is within 1/8" or so of the end. This will remove the air pockets from the material.

Step 6: Fill the Ear Canal and the Outer Ear

(This step is easier if done by a helper)

Close mouth and carefully place the tip of the syringe just inside the opening to the ear canal and using the plunger, force the material into the ear canal.The tip of the syringe should not touch the sides of the ear canal. As the material fills the ear canal, slowly withdraw the syringe and continue filling the helix, bowl, and tragus areas of the outer ear.

  • Some audiologist suggest you open your mouth wide or smile and make as if you are singing at this point then ...place bite block in mouth and gently close mouth and "rest" it on the bite block
  • Others believe that you can just insert the impression material and then open your mouth and put the bite blocks in...either way will work.
  • After the bite blocks are in...Dont talk.

Step 7: Firm the Impression Material

With the canal, helix, bowl, and tragus areas filled, lightly firm the material into the ear with your finger to eliminate lines and air pockets. Be careful not to press so hard as to distort the ear.

Step 8: Let the Impressions Cure

Now just relax, keeping your mouth closed and your jaw still, and wait 5-10 minutes for the material to set up. When ready, the material will be firm to the touch with no give at all when pressed on by your finger. Allowing ample time to cure will insure that your impressions will retain their shape after removal from the ear. Allow the material to set up completely before removing it from the ear. If you are not sure, wait a little longer. The material should not yield to a firm touch. If you remove the material too early, you may distort the impression, especially the canal portion, which will potentially result in discomfort or a poor seal against water and/or noise when you get your finished custom ear plugs, custom ear molds or custom earphones. While you are waiting for the first impression to set up, repeat steps 2 through 7 for the other ear if you are making impressions of both.

Note: With both impressions in place at the same time, and before removing either of the impressions, you should experience approximately the same noise reduction that you will get with your finished ear plugs, depending on the exact model you are buying.

Note: OPEN MOUTH IMPRESSION! If you are a singer or move your mouth around...smile etc and buying custom ear molds or custom earphones for use during performances, you should hold your mouth wide open during the time the impression material is setting up. Mouth-open impressions will produce molds that fit more tightly and that will be less likely to come unsealed during loud singing parts that call for opening the mouth widely. Mouth-closed impressions will produce a more comfortable custom mold or plug to wear for extended periods such as during sleep, all day at work or while riding a motorcycle.

Step 9: Carefully Remove the Impressions

When you are sure the impressions are fully cured, remove each impression by working your fingers under the edges of the impression and gently prying it out. If the foam stop does not come out with the plug, use the string to carefully and gently pull it out.

Step 10: Examine Your Impressions

Now carefully examine the completed impressions and compare with the drawings below.

Make a new impression if your first attempt is not satisfactory.

mht9F1(1)

Good impression :Front View

mht9F4(1)

Good impression :Rear View

mht9F7(1)

Bad impression :Underfilled Canal (Foam Stop Not Used)

mht9FA(1)

Bad impression :Canal too Short (Foam Stop not inserted deeply enough)

mht9FD(1)

Bad impression :Canal too Short (Foam Stop not inserted deeply enough)

mhtA00(1)

Bad impression :Helix Not Filled

When you have completed your impressions, pack the impressions, along with the emailed invoice/signature page from AlienEars.com and send them to the lab (address on invoice). It is a good idea to put some filler such as Kleenex tissues or shredded newspaper into the box to cushion the impressions. Be careful not to mash the impressions when packing them for shipment.

IMPORTANT: SEND THE INVOICE/SIGNATURE PAGE THAT WAS EMAILED TO YOU OR YOUR ORDER WILL BE DELAYED!

How will I know if my impressions are good?

When we receive your impressions we will email you and let you know the day they were received and if they are usable.

90% of our customers make their own impressions and 90% of those impressions are usable to make monitors

Fact: not all audiologist make good impressions! There is nothing worse than having to call a customer to let them know that the impressions they paid $25 - $150 for are not usable... It is a very small percentage but it does happen

If you are having impressions made at an audiologist make sure you can walk out with your impressions! (long story)

 

Ordering / Upgrading / Financing

How does the ordering process work?

The ordering process for in ear monitors is simple

You Order (online or over the phone) and choose colors etc

If you need a free impression kit you will choose it on checkout - If receiving an impression kit please watch the impression video at https://www.youtube.com/watch?v=Ood42q3JKMc before attempting impressions

If you are going to an audiologist please take the audiologist take along sheet located at http://www.alienears.com/Content/Images/uploaded/Audiologist_sheet.pdf

After your order is processed you will receive an email with instructions and a signature page which must accompany your impressions to the lab

Receive your kit and make your impressions or if you already have impressions via audiologist send your impressions and printed invoice that we emailed you ... in a box to the address that is on your now printed form.

The only thing extra you pay for is the return shipping to the lab (finished product shipping is on us!)

After we receive your impressions we will email you and let you know that they are in house and that everything is ok

We manufacture you monitors and send them back to your door (3-6 week turn - normally the lesser) - you will receive tracking information via email when your label is printed (we return impressions as well)

Then you totally enjoy finally being able to hear on stage...you rejoice,possible naming your first born after us.

(although Alien might be a weird first name)

How do I finance?

To Finance you will have to order through the Alien Ears website.

Our financing is handled through the PayPal Credit Services (formally called bill me later)

For more indepth information please visit PayPal Credit

Please make sure that when you enter your information into our cart that it perfectly matches your credit report information...for example your street address is lane on your credit report and you put "ln" instead of lane then the system may kick you out.

You can call the credit companies and simply ask how your name and address are spelled with no charge.

It seems that if you have an established PayPal account it goes smoother.

If you have any problems at all please call us right away at 727-346-6483 Sometimes credit financing problems can be solved easily.

What is your turn around time?

3-6 weeks (normally 3.5-4) but all depends on lab volume

Rush Orders 7-12 business days (sometimes sooner depending on rush volume) Special needs call us....

Tracking progress of monitors / shipping

At this point in time we do not have a tracking system to track the progress your monitors thru its manufacturing journey.

It would take a lot of man hours to keep up on where a particular customers monitors are in the process.

But rest assured that when your impressions come in to Alien Ears that they are reviewed by our tech's and then an email is then sent to you notifying you of the date they were recieved and if the impressions were usable.

You can pretty much start the count down from that date 3-6 weeks...but normally the lesser because of our bulk pour system.

When your monitors are completed you will receive the email with the tracking number for your shipment we currently ship USPS w signature confirmation...please call us with any special shipping request

How does the Trade In program work?

This is how the Trade In / Up program works

TRADE IN

ALIEN EAR MONITORS or ANY GENERIC MONITOR!

2 Ways to Trade In:

  • Send in your monitors for a trade in discount code to purchase new monitors
  • Buy new monitors and send in your trade for a refund after you receive your new monitors

Alien Ears Monitors Owners


Our new trade up program gives you 25% of your original purchase price towards a new set of monitors. Working or not and you can trade in a single unit as well!

With the old upgrade program most people needed to remold with new sockets and a new cord which took them almost to the purchase price of a new set which we didnt think was fair so the Trade Up program was born to save you money!

OPTION 1

Download and print the Trade In form below Send in your old monitors (working or not) w impressions if you have them You willl receive a checkout discount code when we receive your trade in Use the code to purchase a new set of monitors (order free imp kit when purchasing if you dont have them) We make you a new set of monitors!

OPTION 2

Buy a new set of monitors at regular price after you receive your new monitors print out the trade in form and send it in with your trade in monitors for a refund
OPTION 2 NOTE : You have 15 days from the time you receive your new monitors to return your old monitors we will not except trade in's after that.

Returned monitors that are working will be reused and remolded to help our service men and women with their recovery via the Wounded Warrior Project

Generic Monitor Owners


Our new trade up program gives you 25% of the current price towards a new set of monitors!

  • Brand name monitors only (ie shure/ue/westone/m audio)
  • Monitors must be intact and in full working order
  • Balanced armature type only

OPTION 1

Download and print the Trade In form below Send in your old generic monitors w impressions if you have them You willl receive a checkout discount code when we receive your trade in Use the code to purchase a new set of monitors (order free imp kit when purchasing if you dont have them) We make you a new set of monitors!

OPTION 2

Buy a new set of monitors at regular price after you receive your new monitors print out the trade in form and send it in with your trade in monitors for a refund
OPTION 2 NOTE: You have 15 days from the time you receive your new monitors to return your old monitors we will not except trade in's after that.


Tradeup.pdf

Gift cards sending / receiving

Purchasing:

Gift cards can be purchased your any amount and can be sent via email to the recipient or snail mailed. Gift cards over $100 can have a free impression kit gift wrapped in Alien head gift paper and sent along with a printed gift card....nice!

Receiving:

If you receive a gift card...congrats! There is a checkout code printed on the physical gift card (or email) that you will enter at checkout that will reduce the total by the gift card amount. The gift amount is also on the gift card / email

Service / Repair / Parts

How do I receive service?

What parts can I order from Alien Ears?

Cords
Cases
Cleaning tools
Shirt clips

AEW12 Wireless antennas,power supplies,rack ears,body packs

*We do not sell drivers or internal monitor parts If you need service please see service faqs

Alien Ears - The Business

How long have you been in business?

Alien Ears is Family owned and operated (we are working musicians) and has been in business for 12+ years!

Beware: Other companies sub their work out to hearing aid laboratories who can make a shell but know nothing about what you need for a live stage application and can not get the proprietary drivers that Alien Ears uses.

All of our models are tested at our gigs and refined till the ultimate sound signature is achieved.

We are an actual lab and also do full repairs.

If you want to stop by and say hello give us a call!

Why is your cost so low...something is wrong!

How can you offer monitors at such a low cost...your half the price of the other companies!

ITS NOT ROCKET SCIENCE!

Our Goal: "Every musician in hearing protection...at the absolute lowest cost possible"

We only use the best UV processes and have proprietary inset socket & driver systems. We test every model we produce at our gigs to ensure that your monitors model will sound amazing for live stage use!

We keep our overhead low!

To keep the monitors High quality at a low cost to our musician brothers and sisters we only cut corners where it counts:

  • We do not pay reviewers for positive reviews of our monitors (this is a trick the other companies use to draw musicians in like fly's!)
  • No big advertising budget (we rely on you to tell everyone about Alien Ears)
  • We own the building we are in
  • We are an actual lab and do not sub out work
  • We have proprietary cords and sockets reducing cost further
  • Only a few shows in our 10+ years... this may sound crazy to a lot of you but putting out thousands upon thousands of dollars to give T-shirts and bumper stickers to rock stars is not why we are in the business...we are here for the guys in the trenches like us!
  • We do monitors in bulk (more then our competitors combined) which helps us keep cost down
  • We have a total six people (all family) servicing the world 

WE DO THING A LOT DIFFERENT...take a look:

No Hidden Charges...Free Impressions - Free Shipping

We send out free impression kits (having impressions done can cost up to $150!)

Free Return shipping of your monitors when complete

We use top of the line proprietary receivers,sockets and cords

So...why is their product so expensive? simple: they have marketing dollars combined with high overhead that we do not have an they are in it for the almighty dollar and not for musicians like us.

www.AlienEars.com | 727.346.6483 lab | 727.350.9168 fax | skype: alienears

 

Warranty & Policies

What is the warranty?

WARRANTY & POLICY INFORMATION

IMPORTANT:
ALWAYS RUN A LIMITER INLINE TO PROTECT YOUR HEARING
AND YOUR MONITORS!

60 DAY WARRANTY ON CORDS on all AE & G series Monitors

ROLLING 30 DAY FIT GUARANTEE:

Alien Ears provides a 30 day unlimited fit warranty from the original shipping date. That means for any reason...too big...not sealing correctly....etc...we will buildup,take down or remold for free! After a refit is completed you have another 30 days from the time you receive them.

Simply speaking... we get your monitors fitting correctly no matter what! With in ear monitors "its all in the seal" (and our top notch construction and parts of course)

1 YEAR LIMITED:

Material defects or workmanship in either the external shell or the internal components are covered for a period of one year from the original shipping date. Damage or breakage due to use contrary to Alien Ears instruction, ordinary wear and tear, misuse, abuse, negligence, accident, unauthorized repair, acts of God, or modification of, or to any part of the Product is not covered by the warranty.

Use a limiter because blown drivers are not covered under warranty.

We cannot guarantee production times due to the sudden changes in lab volume Rush orders not received in time will receive the refund of the rush portion of the order

Abandoned Orders: Orders are deemed abandoned and voided after 6 months (1 year on gift cards)

Warranty Covers:

crossovers
internal wiring
cracked shells (not from physical damage)
sockets

Warranty does NOT cover:

cracked or broken shells due to misuse blown drivers (use a fast limiter to stop transient spikes!) cords shipping to other countries (warranty or non-warranty)

REMOLD SERVICE WARRANTY: (Remold from Generic to Custom)

Warranty only applies to outer shell of remolded monitors. Internal components are NOT covered under our warranty. We test your parts before we remold and simply move your parts (we do not rewire) to our shells and then test them and send them to you.

We do not upgrade or repair other manufacturers products

Free Refit is 30 Days from the day you receive your monitors.

Shell warranty is 30 days for the remold service from manufacturer defects crush or chipped out shells are not covered. No other refund policies apply to the remold.

Cancelled Orders:
USA:

After monitors are complete there are no refunds

Cancelled Orders before the shells are cast where impressions have not been received are accessed a $20 (per kit) imp kit fee.

Cancelled Orders where impressions have been received and in process add an additional $20 fee (totaling $40) If shells are complete a total of $100 shell fee is assessed. (there are many man hours that go into making these units)

NON-USA:

After monitors are complete there are no refunds

Cancelled Orders where impressions have not been received are accessed a $35 (PER KIT) imp kit fee plus shipping charges

Cancelled Orders where impressions have been received and in process add an additional $20 fee (totaling $55) plus shipping charges

If shells are complete a total of $100 fee is assessed plus any shipping charges. (there are many man hours that go into making these units)

Endorsee / Alien Army

Endorsee #AlienArmy

The Alien Army consist not only of stars but their crews We have crews on some of the biggest tours in the world... but our must important Alien Soldier is you!

 

Check out the Alien Army tab on the main page or click here > http://www.alienears.com/alienarmy

 

How can I join the Alien Army / endorsee info?

Touring steady? ....contact us with you info and links Open a ticket and you will be directed to our general manager who will send the mothership to your location to probe you. We are all working musicians and take pride in the fact that we are the working musician and crew members monitor company But we are currently only looking for full time touring musicians and crew members w references. Playing close to us....call and we will come out to say hello! We are located by Tampa Florida...close to Orlando too!

Coming to the Tampa,Florida area?

Coming to play in Florida? Call us and we will come out to the gig to say hello!