WARRANTY & POLICY INFORMATION 
 
 

CORDS - 60 DAY LIMITED

 
Material defects are covered for a period of 60 days from the date received.
Damage or breakage due to use contrary to Alien Ears instruction, ordinary wear and tear
misuse, abuse, negligence, accident, unauthorized repair, acts of God, or modification of,
or to any part of the product is not covered by the warranty
 
Cords must be returned for replacement - only cords that are micro date stamped are eligable for return
 

IN EAR MONITORS


IMPORTANT: Always run a limiter inline to protect your hearing and your monitors

ROLLING 30 DAY FIT GUARANTEE: Alien Ears provides a 30 day unlimited fit warranty from the original shipping date.
That means for any reason...too big...not sealing correctly....etc...at our discretion we will buildup,take down or remold
for free! After a refit is completed you have another 30 days from the time you receive them.

Simply speaking... we get your monitors fitting correctly no matter what becasue with custom in ear monitors
"its all in the seal" (and our top notch construction and parts of course)

1 YEAR LIMITED: Monitors: Material defects or workmanship in either the external shell or the internal components are covered
for a period of one year from the date received.

Damage or breakage due to use contrary to Alien Ears instruction, ordinary wear and tear, misuse, abuse, negligence,
accident, unauthorized repair, acts of God, or modification of, or to any part of the product is not covered by the warranty

After monitors are complete there are no refunds

Warranty Covers:
crossovers
internal wiring
cracked shells (not from physical damage)
sockets

Warranty does NOT cover:
cracked or broken shells due to misuse
blown drivers (use a fast limiter to stop transient spikes!)
shipping

We can not guarantee production times due to the sudden changes in lab volume

Rush orders not received by target date will receive the refund of the rush portion of the order

Abandoned Orders: Orders are deemed abandoned and voided after (1) one year
Ater that a reinstatment fee will be applied


REMOLD SERVICE WARRANTY:

 
Rolling 30 day fit warranty
 
Warranty only applies to outer shell of remolded monitors
Internal components are NOT covered under our warranty
We test your parts before we remold and simply move your parts (we do not rewire) to our shells and then test them and send them to you

We do not upgrade or repair other manufacturers products

Shell warranty is 30 days for the remold service from manufacturer defects 
crush or chipped out shells are not covered
No other refund policies apply to the remold


Wireless Units


1 year limited warranty


Within 10 days of receipt a 15% restocking fee's apply to working units with original case and parts, all in
like new condition

Purchaser is responsible for all shipping charges 


All Ear Plugs



Rolling 30 day fit warranty 
1 year warranty on construction
 

Cancelling Orders

 
USA

After monitors are complete there are no refunds


Cancelled Orders before the shells are cast where impressions have not been received are accessed a $30 (per kit) imp kit fee.

Cancelled Orders where impressions have been received and in process add an additional $20 fee (totaling $50)
If shells are complete a total of $100 shell fee is assessed(there are many man hours that go into making these units)


Rush portion of orders are not refundable
Custom Color upgrades/including faceplates/sparkles etc are not refundable

NON-USA

After monitors are complete there are no refunds


Cancelled Orders where impressions have not been received are accessed a $35 (PER KIT) imp kit fee plus shipping charges


Cancelled Orders where impressions have been received and in process add an additional $20 fee total of $55  plus all shipping charges

If shells are complete a total of $100 fee is assessed plus any shipping charges(there are many man hours that go into making these units)
 
Rush portion of orders are not refundable
Custom Color upgrades/including faceplates/sparkles etc are not refundable

 


Coupon Codes

 Only official Alien Ears coupons are usuable on our site.

These are normally only found on AlienEars.com or emailed from us to our customer database.
Even if you do not purchase from us you can sign up as a cusotmer  for flash sales, coupons etc...